Shipping & Returns

 

 

 

 

HOW MUCH IS SHIPPING?

*FREE SHIPPING applies to a variety of products within this online store.

*When purchasing products through our store, the store calculator will determine the amount of shipping (if applicable) to individual purchases.

*CUSTOM SURFBOARD  purchases, shipping costs are determined by the shaper direct to you  the purchaser.

DO YOU SHIP INTERNATIONALLY?

Yes. For all International purchases please contact sales@tandemsurfandsport.com.au to arrange payments and calculate shipping costs to your country.

WHO DELIVERS YOUR PRODUCTS?

We use a combination of Australia Post, Fastway or TNT couriers for all our deliveries. We endeavor to ship our products between 24-48 hours days from when your is placed depending on stock availability. We will advise you immediately if there’s any delay.

HOW LONG DOES DELIVERY TAKE?

We endeavour to ship all orders between 24- 48 hours

Delivery times are as follows:

Eastern States: 2-3 working days from shipping date.

W.A and remote areas: approx. 5 working days from shipping date.

Please use a 9am-5pm street or business delivery address rather than a PO Box for boardcovers and other large items.

Someone must be home to take delivery of goods. If not, please nominate somewhere for our courier to leave the package

(eg. back veranda). NOTE: we cannot take responsibility for lost or stolen goods.

HOW DO I RETURN MERCHANDISE?

Simply contact us and request a RMA number (Return Merchandise Authorization).  Return the goods with a copy of your receipt and ensure you include the original packaging and tags together with the goods.

We are not responsible for the return shipping so, for your protection, use a traceable and insured shipping method for your return. Refunds are available 30 days from date of purchase.

All returned items will be credited back to the credit/debit card used for the order. Once a return is processed you’ll be notified of the details via telephone or email.

HOW DO I MAKE AN EXCHANGE?

Contact us with what you’d like to exchange. We are not responsible for the return shipping (i.e. from you to us) so, for your protection and ours, use a traceable and insured shipping method. Once we have received your return and worked out any price differences we’ll send you the exchange item. Tandem Surf and Sport  will cover shipping back to you (i.e. from us to you) in the event of an exchange. Exchanges are valid 90 days from date of purchase.

WHAT HAPPENS IF I RECEIVED DAMAGED OR INCORRECT MERCHANDISE?

If you received damaged or incorrect merchandise please email us at info@tandemsurfandsport.com.au as soon as possible. If we made a mistake with your order, we will cover all shipping costs (i.e. from you to us and from us to you). Refunds are available 30 days from date of purchase.

SIN Eyeware LIFETIME WARRANTY

Unlike other brands in the market we are not afraid to support what we manufacture !!

SIN eyeware is built to last and from September 1st 2013 all SINE eyewear products will come with a lifetime warranty.

This warranty program lasts for the lifetime of your SIN eyeware product. This warranty covers all parts of your SIN eyeware product and applies to all types of manufacturing defects or failure.

The warranty program does not cover the lens under any circumstance as well as any item of eyeware that is lost, stolen, dropped, shattered,sat on,chewed by your pet or any other damage that is not caused by the consumer.

The warranty also does not cover prescription lenses.

The warranty is between the consumer and SIN eyeware, information in regard to shipping and return of items under warranty are detailed on the warranty card .

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